Other Details
Insured
Epsomedical is an approved provider for all main medical insurers at both Cobham and Epsom. However, there are exclusions that apply and we may not be able to carry out procedures available to self pay patients for all insured patients. Your consultant will be aware of the limitations and will provide the advice you need. If a theatre procedure is required, the hospital must apply for a pre-authorisation from the relevant insurer. We will contact patients to explain the process which varies depending on the insurer.
Consultations with independent medical practitioners
We are required to collect feedback from patients on the effectiveness of their treatment and their satisfaction with the care they have received. We would ask patients to cooperate with this worthwhile initiative.
Regulation
Epsomedical is regulated by the Care Quality Commission and is an approved provider of hospital services with a rating of Good. Patients can view CQC reports on Cobham and Epsom Day Surgery here. Epsomedical submits information to the Private Hospitals’ Information Network (PHIN). This is an organisation set up to provide useful information to patients paying for their own elective care. Performance measures are calculated based on comprehensive data provided by all hospitals and can be viewed by hospital or by consultant. PHIN has been nominated by the regulatory authorities to carry out this function on behalf of consumers. We recommend private patients to visit the website
here. The authorities have also established ISCAS as the body responsible for dealing with complaints of private patients, their website can be found
here.
Contact
To contact a member of our team in relation to a private referral, please email privatepatients@epsomedical.co.uk