Terms of Use

 

Last updated: 4th December 2025

1. DEFINITIONS

In these Terms of Use (“Conditions”):

  • “Company”, “we”, “us”, “our” means Epsomedical Limited, a company registered in England and Wales.

  • “Site” means the website operated by us and located at https://epsomedical.co.uk or any replacement URL from which the Site may be accessed.

  • "User", “you”, “your” means any individual or entity accessing or using the Site.

  • "Cookies" means small text files stored on your device when browsing our Site to enhance functionality and record information about your visit.

  • "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands.

2. WHO WE ARE AND HOW TO CONTACT US

Epsomedical Limited
Registered in England and Wales
Company registration number: 03286288
Registered office: Cobham Hospital, 168 Portsmouth Road, Cobham, Surrey, KT11 1HS
VAT number: Not applicable

If you have any questions regarding our Site or services, you may contact us at:
Email: enquiries@epsomedical.co.uk
Telephone: 01932 588400

3. BY USING OUR SITE YOU ACCEPT THESE CONDITIONS

By accessing or using our Site, you confirm that you accept these Conditions and agree to comply with them. If you do not agree with these Conditions, you must not use our Site.

We recommend printing or saving a copy of these Conditions for future reference.

4. OTHER TERMS THAT MAY APPLY TO YOU

These Conditions supplement the following additional terms:

  • Our Privacy Policy – which sets out how we collect, use and process your personal data.

  • Our Cookie Policy – which provides details regarding the cookies we use on the Site.

  • Any service-specific terms applicable to the purchase of medical, clinical, or cosmetic services offered by Epsomedical (including consent forms, treatment agreements and booking terms).

Please ensure you read these documents carefully before using our Site.

5. CHANGES TO THESE CONDITIONS

We may update these Conditions from time to time by amending this page. Any changes will take immediate effect upon publication. You are responsible for checking this page regularly to ensure you understand the terms that apply at the time of your use.

If you do not agree to any changes, you must stop using our Site immediately.

6. CHANGES TO OUR SITE

We may update, modify, suspend or remove any part of the Site at any time without notice. We will not be liable if any part of the Site is unavailable at any time or for any period.

7. SUSPENSION OR WITHDRAWAL OF OUR SITE

Our Site is made available free of charge.

We do not guarantee that the Site or any content on it will always be available or uninterrupted. Access may be suspended or restricted for business, operational or security reasons.

You are responsible for ensuring that anyone accessing the Site through your internet connection is aware of these Conditions and complies with them.

8. OUR SITE IS INTENDED FOR UK USERS

The Site is directed at individuals residing in the United Kingdom. We do not guarantee that content on the Site is appropriate or available outside the UK.

9. ACCOUNT SECURITY

If the Site allows you to create an account, you must keep your login details confidential and not share them with any third party. You are responsible for all activity carried out using your account credentials.

We may disable your account at any time if, in our reasonable opinion, you fail to comply with these Conditions.

If you suspect that someone else knows your password or has accessed your account, you must notify us promptly.

10. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Site and its content are owned by or licensed to Epsomedical. These rights are protected by copyright and other intellectual property laws.

You may:

  • Print one copy or download extracts of any page for personal, non-commercial use.

  • Share content internally within your organisation provided our authorship is acknowledged.

You must not:

  • Modify the content you have printed or downloaded.

  • Use any content for commercial purposes without our written permission.

  • Copy, reproduce, distribute, or create derivative works based on the Site content.

If you breach these Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies made.

11. INFORMATION ON THIS SITE

Content on the Site is provided for general information only and is not intended to constitute medical, clinical, or professional advice on which you should rely.

You must obtain proper medical or specialist advice before taking or refraining from any action based on content on our Site.

Although we make reasonable efforts to ensure the accuracy of information, we make no representations, warranties or guarantees that any content is accurate, complete or up to date.

12. LINKS TO OTHER WEBSITES

Where the Site contains links to third-party websites or resources, these links are provided for your information only. We have no control over the content of such websites and accept no responsibility for their use.

13. VIRUSES, MISUSE AND SECURITY

We do not guarantee that the Site will be free from bugs or viruses. You are responsible for using your own virus-protection software.

You must not:

  • Introduce viruses, trojans, worms, logic bombs or other harmful material.

  • Attempt to gain unauthorised access to the Site, its server, or any connected systems.

  • Attack the Site via a denial-of-service or distributed denial-of-service attack.

Breaching this clause may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and co-operate by disclosing your identity.

14. LINKING TO OUR SITE

You may create a text link to our home page, provided it is done legally and does not damage our reputation or suggest any endorsement where none exists.

You must not:

  • Frame our Site within another site.

  • Link to any part of the Site other than the home page.

  • Link from websites that do not meet the standards of our Acceptable Use Policy.

We may withdraw linking permission at any time.

If you wish to use our content in ways not permitted here, please contact us.

15. LIMITATION OF LIABILITY

Nothing in these Conditions excludes or limits our liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot be excluded under English law.

To the fullest extent permitted by law, we exclude all liability arising from:

  • Use of or reliance on the Site or its content.

  • Inability to use the Site.

  • Viruses or other technologically harmful material due to your use of the Site.

  • Linked third-party websites.

16. APPLICABLE LAW AND JURISDICTION

For consumers:
These Conditions and any dispute arising from them are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you reside in Scotland or Northern Ireland, in the courts of your home jurisdiction.

For businesses:
These Conditions (and any non-contractual disputes) are governed exclusively by English law. The courts of England and Wales shall have exclusive jurisdiction.

Acceptable Use Policy

1. PROHIBITED USES

You may use the Site only for lawful purposes. You must not use the Site:

  • In any way that breaches applicable laws or regulations.

  • In any unlawful or fraudulent manner.

  • For harming or attempting to harm minors.

  • To transmit viruses, trojans, worms or other harmful code.

  • To copy, reproduce, resell or exploit any part of the Site in breach of these Conditions.

  • To access or interfere with:

    • any part of the Site,

    • any server or network on which the Site is hosted,

    • any software used to provide the Site,

    • any equipment, network or software owned by any third party.

2. ADDITIONAL REQUIREMENTS

You agree not to:

  • Reproduce or duplicate any part of the Site except as permitted under these Conditions.

  • Attempt to bypass security measures protecting the Site.